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Cancellation policy
Right of withdrawal


You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods. In order to exercise your right of revocation, you must inform us (PIXLIP GmbH, Raiffeisenstraße 17, 40764 Langenfeld, Tel.: +49 (0) 2173 204 58 0, Telefax: +49 (0)2173 204 58 11, E-Mail: info@pixlip.com) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.


Consequences of revocation

If you revoke this contract, we must reimburse you for all payments we have received from you, including delivery costs, immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. For this repayment we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will we charge you any fees for this repayment.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

You shall only be liable for any loss of value of the goods if such loss of value is due to handling of the goods which is not necessary for the purpose of checking their condition, properties and functioning.

Sample cancellation form

If you want to cancel the contract, please fill out this form and send it back.

- To PIXLIP GmbH, Raiffeisenstraße 17, 40764 Langenfeld, Tel.: +49 (0) 2173 204 58 0, Fax: +49 (0)2173 204 58 11, E-Mail: info@pixlip.com
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of communication on paper)
- Date

(*) Delete as appropriate

Exclusion of the right of revocation

The right of revocation does not apply to distance contracts for the delivery of goods that are not are prefabricated and for their production an individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer are tailored.

In addition, the right of revocation does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

If the customer is an entrepreneur within the meaning of § 14 of the German Civil Code (BGB) and in the case of conclusion of the contract in exercise of his commercial, self-employed or official activity, the right of revocation does not exist. See the General Terms and Conditions for Entrepreneurs.
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